Richard Saporito, President, Topserve Inc air jordan pas cher.
2) Spontaneity and Flexibility of frontline workers which enhances the ability for on-the-spot problem-solving.
Customer Service involves major 3 points:
1) Care and Concern for the Customer
Richard Saporito, founder, has over 25yrs. of restaurant service experience in many large, diverse and profitable establishments. He uses this past successful experience to help restaurants achieve their desired customer service goals-understanding it may be the difference between success and failure. Richards 31 page e-book– hollister uk;How to Improve Dining Room Service– louboutin pas cher; is used as a guide for setting up restaurant dining room customer service systems.
Topserve Inc. is a Restaurant Service Consulting and Waiter Training Company mulberry outlet.
As I waited for an answer to my VCR inquiry from a stereo company, the recording stated a customer care representative would be available shortly. At that moment hollister, I realized its finally catching on everywhere. With aging baby boomers, world events and additional pressures in todays society; it is customer care that has evolved in our economy louboutin pas cher. We have moved from a manufacturing economy to a service economy and are currently leaning towards a servicecare economy. As we live in a high tech-high button touch environment abercrombie paris, many personal contacts have been decreased making each customer interaction more important than ever to corporate imagery. For example, if you call for computer tech support, the representative often makes it a point to address you by first name. If its the bank credit card company, they may ask How are you doing today? This makes the customer feel less like a number and more like a human being.
The successful restauranteurs always took service one step further towards care because they understood restaurant customer service literally involves the immediate health of the patron– more so than any other industry (except for healthcare industry itself). A recent survey asked diners why they went out to eat and the main response was to feel good. (After all, the word restaurant has French origins meaning to restore). As a waiter for many years karen millen outlet, I felt my job was to restore humanity air jordan, especially to diners arriving from a stressed out day.
info@topserveconsulting.com
888-276-4808
These 3 points should always be highlighted in any customer service training program. If they are kept in mind, then quality service will occur.
3) Recovery- making things right with the customer when the process has gone astray.
二月 22, 2005 12:00 上午
In my past dining room work experiences, I remember certain actions lifting service to this higher level of care. One time a customer requested margarine that wasnt available in the restaurant. The owner walked across the street to the grocery purchased the margarine and brought it tableside hogan outlet. The patron was delighted. There was a regular customer (diabetic) who always got immediate attention with some kind of bread or crackers to keep from feeling feint before her food arrived louboutin. If there was a baby present at a table, our staff ensured their food would come out as soon as possible to pacify. These kinds of actions create a lasting positive image for any company or establishment. The owner cared about his guests and it permeated thru the dining room and staff — even after he left to open other restaurants for the company hogan.
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